Shipping policy

Shipping & Delivery

At Avenro, we aim to process and dispatch orders promptly. Delivery timelines may vary depending on the destination, product availability, and logistics partner.

Estimated delivery: Orders are generally delivered within the timeframe displayed at checkout or communicated with the order confirmation.

Once an order has been handed over to the logistics partner, delivery is subject to their operational schedules, serviceability, and unforeseen delays.

Transit Damage

Customers are requested to inspect the package upon delivery and report any visible damage or delivery-related issue as soon as possible.

For damage occurring during third-party transportation, Avenro will assist the customer in communicating with the relevant logistics partner and in pursuing the appropriate resolution, subject to the applicable shipping and return terms.

Returns

Avenro provides a 7-day return window from the date of delivery.

Returns are considered only for genuine and valid reasons, such as receiving an incorrect, defective, or materially different product from what was ordered.

The product should be returned in an appropriate condition, with its original packaging and included accessories wherever applicable.

All return requests are reviewed before approval.